CRM Practice Overview

Customer Relationship Management (CRM) is a key aspect to all business organizations. With a well-designed CRM tool in place, organizations can turn customer relationship data into critical business intelligence. In addition, clearly defined business processes tremendously enhance workforce productivity.

The SWI CRM Practice helps our customers navigate the CRM landscape by bringing them a deep understanding of CRM technologies which enables them to make the best CRM choice for their current and future business needs.

Since 2004 SWI CRM experts have successfully implemented over 100 CRM projects for small/medium/large customers in a variety of industries including:

• Financial services
• Technology
• Media & Advertising
• Public Sector
• Hospitality

SWI also leverages our partnerships with Salesforce.com and Tier1CRM to deliver a comprehensive cloud-based CRM solution targeted to specific industry needs.